FAQ.
Quick answers. If yours isn't here, hit us up — we usually get back within a few hours.
GETTING STARTED
→How do downloads work?
After checkout, your plugins appear in your library instantly. Re-download whenever you need to — links stay tied to your account.
→Do I need an account?
Yes — your account holds your library and lets you re-download forever. Guest checkout still works, and we email download links so nothing gets lost.
PLUGINS & COMPATIBILITY
→Which DAWs are supported?
Ableton, FL Studio, Logic, Pro Tools, Studio One, Cubase, Reaper — and anything else that runs VST, VST3, AU, or AAX.
→Mac or PC?
Both. Apple Silicon native where the vendor supports it, Intel Mac and Windows builds included on every product page.
INSTALLATION
→Why won't the plugin show up in my DAW?
Rescan your plugin folder in your DAW, then restart it. Nine times out of ten that's it. If it still doesn't show, hit us up with your DAW and OS and we'll walk you through it.
REFUNDS & SUPPORT
→Can I get a refund?
Read the return policy first. Because plugins are instant digital downloads, we troubleshoot install and compatibility issues before refunding — most problems get solved fast.
DIDN'T FIND IT?
Send us the details and we'll get back to you within a few hours.
HIT US UP →